If SLICENSE is not recognizing the license, please follow these troubleshooting steps:

1. Verify License File Location

   Ensure that the license file received from TÜBİTAK SAGE is:

   • Correctly placed in the expected directory.
   • Not corrupted or modified after downloading.
   • In the format required by SLICENSE (.lic or other specified format).

   Try reloading the license in SLICENSE:

   • Open SLICENSE as Administrator.
   • Go to Add / View License.
   • Click Select Files, browse for your license file, and click Open.
   • Verify if the license appears in the list.
2. Check License Status in SLICENSE
   • Open SLICENSE and check if the license is listed under Active Licenses.
   • If the license is missing, repeat the Add License process.
3. Restart the License Service (For Floating Licenses)

   If using a floating license, ensure that the license server is running:

   • Open SLICENSE and go to Server Management.
   • Check if the service is running. If not, click Play to start it.
   • Verify that the IP and Port settings match the expected configuration.
4. Ensure SFATE is Pointing to the Correct License Server

   If using a floating license, SFATE must be configured to connect to the correct license server.

   • Open SFATE Configuration and check if the license server IP/port matches the one in SLICENSE.
   • Run ping <license-server-ip> to check if the server is reachable.
5. Reinstall or Revalidate the License

   If the issue persists, try revalidating the license:

   • Open SLICENSE and go to Request License.
   • Click Generate to create an Identifier.dat file.
   • Send the file to TÜBİTAK SAGE for a new license.
   • Once received, import the new license via Add / View License → Select Files.
6. Check for Outdated or Corrupt SLICENSE Installation
   • If you suspect an outdated or corrupt installation, uninstall SLICENSE and reinstall it:
     1. Uninstall SLICENSE via Control Panel > Apps & Features.
     2. Restart your system.
     3. Download and install the latest version of SLICENSE from the Support Portal.
     4. Re-import the license file.
7. Run SLICENSE as Administrator

   To ensure SLICENSE has the correct permissions:

   • Right-click SLICENSE.exe and select Run as Administrator.
8. Check Logs for Detailed Errors
   • Open SLICENSE logs (if available) to identify any specific errorsrelated to license detection.
   • If the error persists, send a screenshot of the error message to support.
9. Contact Support

   If none of these steps resolve the issue, please contact SFATE Support at sforce@tubitak.gov.tr, providing:

   • A screenshot of the license error message.
   • SFATE and SLICENSE version numbers.
   • Whether you are using a floating or node-locked license.
   • Network configuration details (if applicable).

Let us know if you need further assistance.

Best regards,
SFATE Support Team